Accessing Sky Sports Channels (on main channel list not through the app)

[Gco]

Hi everyone

I was wondering whether anyone could help me please:

Been with BT for a while but just got new Big Sport package because BT woman on phone said that I could record, pause, rewind etc games on NowTV (unlike on the NowTV app).

New package in place but I can't access NowTV from the channel list, let alone record it. The only way to do so is via the app on my TV as was the case before I paid extra for Big Sport. Strangely I can now pause or rewind when watching on the Now app on my phone!

I am not the most technical so good chance I am just making a schoolboy error. I have done a factory reset but to no effect (apart from having to log into everything again!). Was the woman giving me false info or am I just missing something obvious here?

Thanks in advance to anyone who can offer advice/help!

[Rach_H]

Hi @Gco 

Welcome to the Community!

We don't want you to have any trouble with using Now TV, so I'd recommend giving our team a call, and they can check exactly what is included in your plan, and advise of how to get the most out of this.

Rach

[David_H · Accepted solution]

Hi @Gco 

I have checked your account details and it looks like whilst the Now account was set up, one of the required flags was not present - I've manually corrected that for you now, so please have another go at accessing one of the Sky Sports channels and let me know how you get on.

Cheers

David

[Gco]

Thanks so much David - now works! Happy customer!

[David_H]

Great to hear and just in for Christmas! Sorry it wasn't RFT, we're digging into how that happened to avoid anyone else's present not being under the tree.
Cheers
David