Ask question button!! and available channels;;;

[BarryT33]

I'm new, started service yesterday, I never see a   'Message now' button will appear in a few moments during opening hours. when searching on-line....  so cant ask there;;  and have just "screen saved" a page that show Discovery as a viewable channel but I cant get any of the Nat Geo/Discovery/Animal Planet etc channels from the menu, should I be looking in a different sub menu?

Thanks

[garybs29]

As a new customer you'll be on the flexible now pacakges where the discovery & animal planet channels aren't available, nat geo is part of the entertainment pass currently though

[BarryT33]

Thanks Gary.

As an "older" customer I get frustrated when company sellers don't give you the full info and it's difficult to find brochures or the like.

Any ideas on why I don't get an "ask questions" button on my computer (iMac)??

I'm also trying to get "back" to a clear HD picture which is apparently also another add on!!!

[BarryT33]

Gary Thanks, I stumbled back in here today looking for something else. 
A mis-sold package, should have known better eh!

I still don't get that option, of asking questions on-line...

My latest two Q's are: 1. how to stop the TV going to sleep, and 2. why are recordings being cut short?  Two shows recorded, both stopped short of full time, very very annoying.

Barry

[ney]

Recordings maybe getting cut short as some channels broadcast a different signal code to the EPG and it's not always correct.

I find sometimes Forces TV, Horror and CBS Justice sometimes cuts the end of a recording but only by 20 or 30 seconds and I know at times it can be annoying.