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Message 1 of 5

Bt Tv Stating not a customer

Hello, 

I’ve just setup my BT Tv box after finally receiving smart hub wifi. However, upon starting my box I’ve been informed I’m not a BT TV customer which I am, so I cannot watch freebies channels. 

Also, my NOW TV subscription I have purchased through BT is also not showing within my portal or able to be used on the TV. 

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4 REPLIES 4
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Message 2 of 5

Re: Bt Tv Stating not a customer

What is your activation date? This should show in your orders on MyBT 

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Message 3 of 5

Re: Bt Tv Stating not a customer

Hi,

The TV was activated on 20th December and we have simply been unable to use it due to not having WiFi setup yet. 

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Message 4 of 5

Re: Bt Tv Stating not a customer

What is the activation date for your broadband? 

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Message 5 of 5

Re: Bt Tv Stating not a customer

The broadband is also live as able to connect the TV just being given code to quote over the phone, but wait times were incredibly long at the moment. 

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