Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
andrew_s77s
Beginner

on ‎14-09-2023 11h30

180 Views
Message 1 of 2

Can't access discovery plus activation on My BT

I have 2 old accounts appearing when i log into My BT as well as the most recent one. The problem is when i click on my products it only shows me the two old accounts and not my new one? How do I remove those old accounts so I only have the correct one showing on My BT??

0 Ratings
Reply
1 REPLY 1
RobbieMac
Moderator
Moderator

on ‎14-09-2023 15h41

153 Views
Message 2 of 2

Re: Can't access discovery plus activation on My BT

Hi @andrew_s77s

Welcome to the BT Community and thank you for your post!

I am sorry for the problems viewing your details when you're logged into your BTID.  Give our guides a shout in the helpdesk who can help remove the older accounts.  You can reach them on 0330 1234 150.

Thanks,

Robbie

0 Ratings
Reply