Cancelling BT TV

[Hamishc1]

I have the full BT package (Broadband/land line/TV) but no longer need, or want BT TV. Can I cancel the TV part online?

[pjtaylor]

I don't think so as per the below. I called them on 0800 783 1401 and was pleasantly surprised by the hassle-free way it was handled.

Can I change or cancel my package online?

Here's what you can change online:

• Calling plans: Choose the best package for your phone calls >
• Broadband and fibre packages: Pick the best broadband package for your needs >
• BT Sport: Get BT Sport or manage your options >
• TV package: Pick the programmes and channels you want to see, such as sport, kids' tv, films >
• BT Mobile: Change your BT Mobile plan and manage your account >
• Calling features: Add or remove things like caller display, 1571, call waiting >  
• BT Email: Set up or remove an email address and manage your email >
• Anything else: Click here for any other changes >

Can I change or cancel my package over the phone?

Yes, please have your account number ready (it’s on your bill).

You can call us:
Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm

I want to cancel one or more of my services:

From a landline: 0800 783 1401
From outside the UK: +44 150 174 7714

I just want to cancel my BT Mobile service:

From a landline: 0800 389 8414
From outside the UK: +44 150 174 7714

[-Richie-]

BTTV can be ceased without impacting the broadband, you will have to give 30 days notice and return the Youview box if you've had it sent on or after 19/12/2019.

[TimCurtis]

As @-Richie- says. Do note the date mentioned as Customer Services will probably insist you return the Youview box regardless of when you had it. If it was before 13/12/2019 - not 19/12/2019 - then it's yours to keep/sell or whatever.

[ney]

Last month phoned 0800800150 to cancel my BT TV with Now and it only toke 7 mins on the phone to cancel. I had only been out of contract a few days when I canceled. 

As said you have to give 30 days notice and be near your BT TV contract end or out of contract for BT TV.

I now have my TV direct with Now.

I got sent a returns bag for my BT Youview box the day but I have had my box since  about mid 2018 when BT sent me a replacement box.

Darren