Cancelling TV add on package creates order which forces technician visit to set things up

[MalcolmL1]

Is anybody else getting this? I switch Now TV package on and off linked through BT. When cancelling, an order is created which then demands you sign up to a technician appointment 'to set things up'. I have nothing to set up, I'm just cancelling a package. I hope to find out how to cancel the appointment without making a call...

[NeilO]

Hi @MalcolmL1 welcome to the community and thanks for posting, that's strange I wonder why that's happened! 

I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil