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Message 31 of 40

Re: Discovery plus for entertainment tv package

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Hi DarrenW,

Just to say I have the same issue with the Discovery option.

On the Products section it shows that Discovery is part of my package according top the top picture but when I go to manage my TV product it isn't shown as an option to activate and only shows Netflix basic as the add on.

On my TV Pro box I have also noticed that I can get Eurosports channels, including HD ones on channels 412/413/435/436 which I never noticed before as channels I had as part of the package and I can switch to them and view them.

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Message 32 of 40

Re: Discovery plus for entertainment tv package

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No, not there.

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Message 33 of 40

Re: Discovery plus for entertainment tv package

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@DarrenW 

Hi Darren.

Yep, all present and correct and unlike before, I didn't need to upgrade my package either in order to sign up. a big  👍

If it helps anyone else, I found the link under "Your Monthly Add-ons" approx; halfway down the screen at Your TV | My BT after clicking on Manage in the TV product tile

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Message 34 of 40

Re: Discovery plus for entertainment tv package

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@chamber_boy 

Thanks for the feedback, Discovery+ shouldn't be showing as available for you as you currently don't qualify so we will have a look at why it is showing that.

Is there any chance you can put a screenshot of what you're seeing in this thread please?

@LB2009 

Thanks for your feedback too, your issue is because of the data problems we are still investigating.

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Message 35 of 40

Re: Discovery plus for entertainment tv package

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Hi DarrenW,

Thanks for the clarification.

Below is the image I see when I click on managing my TV via the products page.

 

ManageBTTV.jpg

 

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Message 36 of 40

Re: Discovery plus for entertainment tv package

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Hi, I’ve now been able to activate Discovery+. Thanks for your help.

 

…………………………………………………………………………………………….………………………………………………..….…….…. My Services - Full Fibre 100, Smart Hub 2, EE Smart WiFi, Digital Voice, Alexa Phone, BT TV Box Pro
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Message 37 of 40

Re: Discovery plus for entertainment tv package

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Hi All,

Data issues should be resolved now.  @LB2009 You've mentioned you can't activate so would appreciate it if you could check your experience is different now?

 

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Message 38 of 40

Re: Discovery plus for entertainment tv package

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All sorted now, thanks.
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Message 39 of 40

Re: Discovery plus for entertainment tv package

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My activation link is now seen in my monthly addons via the managing BT TV product link.
Not had chance to activate it yet as rather busy so will look at doing it in the next couple of days.
Great to see this sorted out so quickly by the team.
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Message 40 of 40

Re: Discovery plus for entertainment tv package

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Mine is working now

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