I have tried several times to change my TV package and I am getting nowhere, why?

[zulu17]

What are you seeking to change , ie which TV pack are you currently on  and what are you seeking to move to ? Are you currently still within the 2 year minimum term for your current TV pack ?

[Filosopher]

On Big Sports, trying to swap to VIP as recommended in my offers!!

[NeilO]

@Filosopher are you getting an error message?

Thanks

Neil

[Filosopher]

No,just get as far as check out and I see stay on my current package instead of the VIP package, so
I've ordered nothing! Might be that my billing date is 11th which is tomorrow so I should probably
try again after the 19th when my next payment will have gone through. Otherwise I won't bother.
Just seems odd that the offer to swap my package keeps appearing in my offers on MY BT home page.

[NeilO · Accepted solution]

@Filosopher I'm sorry that's happening, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help you order the VIP package.

Thanks

Neil

[StuartH]

Hi @Filosopher 

Thanks for sending us your details and for answering my questions. Glad I was able to help get the VIP package ordered for you today.

Cheers

Stuart

[Filosopher]

Problem solved, great support from moderators. Case closed!