Good afternoon.
I'm attempting to activate my NOW TV account, as included in my new EE TV & BT Broadband package.
However, my account email address has not been associated with a NOW TV account.
NOW TV Support has confirmed that no record of my email exists.
I telephoned BT support today and spent a long time on hold. The customer service agent said there had been a "technical glitch" and that it was fixed and to wait an hour before reattempt.
Unfortunately the problem persists: I am still unable to activate my new NOW TV account.
No emails are sent to me when I try to reset password; I have checked the Spam folder too.
BACKGROUND NOTES:
- This email address has not been previously linked to a NOW TV account.
- I am awaiting BT broadband installation & activation, but understand NOW TV can be registered and used right away via apps etc.
- I have been able to activate all other EE TV packages with the same email. The issue is just with the NOW TV package.
- I searched for previous answers to this problem and solutions included a customer service agent making spelling corrections and/or re-entering the account email and re-linking it with NOW TV.
Thank you in advance for any help.
