Purple screen on TV when watching live football on now box. Having to turn off and back on.

[zulu17]

Hi @William45 

Could you confirm which hardware you are experiencing the issue on .. your post mentions NOW box . Is this correct ?

If so then if there is no BT or EETV hardware involved then there will be limited support other than general advice here.

That said purple screens  can often be due to HDMI handshaking issues between the box in use and the TV. So check the HMDI cables are fully connected  and if possible try with a different HDMI cable and/or alternative HdMI port on the TV.

[William45]

William check hdmi cables and connections.doyou think upgrading to full fibre would help,still on copper from box in street to house.