SHORT RECORDINGS. “STILL"

[JohnHatter]

Very odd. I rang 150 got through to Broadband people. They told me to factory reset etc , I told them I’d done all those things. So I was offered a new box, they didn’t specify what it was, but yes it’s different shape to the old one and branded EE and works properly.
I mentioned this forum, the lady I spoke to doesn’t think anybody from BT reads it.

[BarryT33]

Thanks again John. You’d think BT would use this as a valuable resource!!.
I’ll try ringing but hate “talking” with AI.

[JohnHatter]

I got through to a person by not answering the AI

[BarryT33]

UPDATE:
Having spoken with several more “people” including one (Amber) that knew what they were doing! I’ve been sent a pair of network extenders to get “cable” to my set top box rather than ethernet.  They are now installed and I have my fingers crossed, two recording set, but will their full length (if achieved) prove anything?? 

[JohnHatter]

Good luck !

[BarryT33 · Accepted solution]

HOPEFULLY WE”VE PUT THIS TO BED!

I looks as though it wasn’t the set top box after all!!  With the aid of a network extender (via the mains!) I’m now sort of hard wired, rather than ether..  everything “seems" to be working fine now.  I’ve made several recordings I didn’t want, and they all went full length.

What a pity BT don’t have their on-line specialists monitor these pages, such a lot to learn and it’s all going to waste.

Merry Christmas everyone.   Cheers John..

[JohnHatter]

Great news