Tv/big sport add on.

[Megrathg]

Sorry, bbc/itv etc work without going into apps, tnt sport I have to go into app and now tv I go into app and well,  its telling me I have no subscription.

[Brucemeister5]

So you’re able to watch both Sky Sports and TNT Sports via the respective apps? Do you know how to do a software update on the box? It’s worth a try and won’t do any damage so long as you don’t do it if you’re recording something.

[Megrathg]

I can only watch tnt sports via the app, sky sports was through NOW which is telling me I haven’t got a subscription to watch, so put simply I can’t watch sky sports channels even though it’s part of my big sport add on.

Tried a software update as well and didn’t help.  The issue seems to be BT hasn’t informed Now Tv that I have a subscription for sports.

[Brucemeister5]

Ok, I’m afraid I’m out of ideas now. Someone from BT/EE definitely needs to take a look at your account to see what’s happened there. It could be that BT/EE haven’t set it up properly or possibly the problem is at Sky’s end. I hope you get it resolved soon.

[Megrathg]

Looks very much like it hasn’t been setup properly. Many thanks for the help.