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Windows cannot login with BT TV player
So I have installed BT TV player for windows but am unable to enter user Id and password. Does anybody know why?
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Re: Windows cannot login with BT TV player
Hi @AndrewNorris Thanks for posting, I'm sorry to see you're experiencing issues logging into the BT TV player. Are you getting an error message?
Also, can you log in to the BT TV web player using the same details?
Thanks
Neil
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Re: Windows cannot login with BT TV player
Yep can login on site ok, but when web player launches I cannot type into username/ password boxes!
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Re: Windows cannot login with BT TV player
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Re: Windows cannot login with BT TV player
Yes I tried that and it made no difference
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Re: Windows cannot login with BT TV player
@AndrewNorris I'm stumped sorry, when @DarrenDev is back on the community he might be able to offer you advice.
Thanks
Neil
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Re: Windows cannot login with BT TV player
Thanks anyway
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Re: Windows cannot login with BT TV player
Absolutely baffled by that one @AndrewNorris .
Could you please launch the BT TV app from your start menu, not from the web site.
When it launches, what do you see? Please describe your experience in as much detail as you can.
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Re: Windows cannot login with BT TV player
Hi guys, same issue for me, updated the player yesterday (6/4/22) and now the login and password boxes don't accept input, either typed or pasted.
Opening the app works normally. TV player window opens, I get the BT TV screen with the processing dots, then login page opens as expected.
Links, "forgot ID", "forgot password" work. Radio button for "remember me" works, and "Log in" button works.
You can select the username and password fields, the cursor enters the field and blinks, but key presses do not register so the fields stay blank.
Application has been uninstalled and reinstalled, computer has been rebooted.
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