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Message 1 of 4

Account verification email

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Just a quick question for whoever can answer it.

Twice now a friend of mine has tried to register an account on here and the verification email has not turned up, even though it has been sent several times.  I can’t see any obvious problem apart from the fact that he uses a web mail service called mail.com.  Anyone know what’s stopping the verification email?

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Message 2 of 4

Re: Account verification email

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Hi, @StuartHK their email spam filter is likely blocking emails from the community. If possible can you get them to add no-reply@community-mail.bt.com to their safe senders list if their email provider has this facility?

Post back and let me know if they need any further help?

Thanks

Neil

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Message 3 of 4

Re: Account verification email

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@NeilO 

Thanks for that.  I'll give it a go.

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Message 4 of 4

Re: Account verification email

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@StuartHK no problem, if adding the email to the safe sender's list doesn't work I can verify the username.

Neil