Was your ‘business’ line a proper business tariff or a residential line used for business purposes ?.
The ‘rules’ around business lines isn’t necessarily the same as residential, but if residential ( arguably you using the service in violation of the T&C’s ) there are protections that appear to have been observed, namely, in case of slamming or someone mistakenly using your address for their services, ( or even a malicious attempt to inconvenience you ) a ‘sorry to see you go’ communication is sent , advising that if this is an error , to call within a set period so the migration can be cancelled , obviously you state no such communication was sent , but it’s entirely possible it was sent but never received, potentially lost or delayed in the Xmas post , you may think it’s a poor way to pick up ‘errors’ , but it’s the regulator that obliges BT ( and everyone else ) to use this system , they don’t want a dual lock where the customer advises the old company, it’s a gaining provider led process.
Obviously, in genuine cases ( as opposed to malicious cases ) it’s usually an ambiguity with the address that causes the new provider to pick your address in error , instead of the address the customer making the order really wants service at , so is there anything out of the ordinary about your address ?
Given the statement about taking bookings, is this is hotel / guesthouse or similar ?
