Ok thank you for letting me know. I will hope that some else you have tagged may be able to help.
Grateful for your response
To be honest when I was a CST I rarely had to deal with stuff like that as it was always usually dealt with at Survey/Planning Stage.
As far as I can remember they can run cables over private property as long as:
They don’t need to access your land to do so.
The cable is a minimum of 3m from the ground.
The cable is 2m from any building. I assume that's to the side as well as above it.
The cable doesn’t interfere with an existing business operation.
So they couldn’t put a cable 3m off the ground over an existing farm track where you’ve got Combine Harvesters coming in and out. Also it’s existing business operations. If say 10 years down the line you opened a grain store at the back of your house and trucks suddenly needed to access it you would still be liable for Repayments on a Network Rearrangement Order, aka you’d have to pay to have the lines moved or rerouted.
Also the business clause can be very difficult one. I remember years ago someone who owned a Hotel that overlooked the sea. Openreach put up a cable span between two existing poles, which then obscured said sea view. How much I don’t know, a standard Drop Wire 11/12/15 was about 5 or 6mm in diameter so it couldn’t have obscured it that much. The Hotel was complaining it affected their Business as guests couldn’t get a, ‘good’ sea view photo.
Never did find out the outcome of it but the Hotel was threatening to take Openreach to court. Whether they managed to find a Solicitor willing to take on the case I don’t know.
As stated in the original reply , this has nothing to do with BT , even if the ISP your neighbour is using is BT , a neighbours drop wire just being close to your property isn’t reason enough to have it moved , it would have to be interfering with something like the opening of a window for example and then it can be a case of careful what you wish for, if the existing serving pole location means the angle of the wire to your neighbour is always going to cause the wire to be close to your property ( I’m sure the location of the fixing on your neighbours property wasn’t chosen just to aggravate you but was the most appropriate one to allow service from the pole ) then if it was necessary for Openreach ( not BT ) to relocate the wire away from your property because you had a valid complaint, (even that assumes it’s Openreach , there are dozens of other providers that use Openreach poles as with the OP , it was You Fibre not Openreach ) then solution is often a new pole placed outside your and your neighbours houses so the angle the wire approaches your neighbours house is changed by ‘bouncing’ off this new pole , so you get the wire moved away from your house at the expense of a new ‘feeder’ pole placed in the footpath outside your and your neighbours houses
I appreciate you are not being awkward, I’m just presenting a potential outcome ….but as stated if there is a genuine issue with the placement of the dropwire for a neighbours service, that Openreach (assuming it’s Openreach) are responsible for , often the ‘cure is worse than the disease’ replacing a potential issue ( like possible interference should the guttering need work ) to something clearly worse , a new telegraph pole that the complainant sees every day outside their window irrespective of the gutters needing work , obviously I’ve no idea if this would be the case here , just something to be aware of …in that situation, a request to go back to how things were by removing the pole and replace the neighbours wire as it was , wouldn’t be entertained…it’s just food for thought