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LindaW2
Beginner

on ‎10-07-2023 18h04

753 Views
Message 1 of 3

Cancelling BT contract for parent with Dementia

My mother has Dementia and has moved into a care home, we are about to complete the sale of her property, how do I cancel her BT phone line and broadband without incurring charges, I have power of attorney

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎10-07-2023 18h33

742 Views
Message 2 of 3

Re: Cancelling BT contract for parent with Dementia

I have asked forum mods to help as you have POA. mods will post here



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JohnC2
Moderator-Retired

on ‎10-07-2023 19h07

722 Views
Message 3 of 3

Re: Cancelling BT contract for parent with Dementia

Hi @LindaW2, sorry your mum has had to move into care. We'll be happy to help you get the account closed. I sent you a Private Message so you can get in touch with the Mod team for help with this.

Thanks

John

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