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Message 1 of 7

Joined BT and question about EE router

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Hi all, 

I’ve just joined BT again, and I am on the fibre 2 package 67-80mbps and was wondering if I will be sent the BT smart hub 2 or the new EE smart hub plus? As I have a family member who’s with BT and was given an ee router instead. My main reason for this is, is because when I had BT last time the range was dreadful  with that router ( bt smart hub 2) and a different router would be appreciated.

has anyone else been given an EE router or is this just a mistake.

 

kind regards

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Message 2 of 7

Re: Joined BT and question about EE router

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As a new BT customer I expect you to receive BT SH2  in addition to broadband are you also getting digital voice?



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Message 3 of 7

Re: Joined BT and question about EE router

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And the basic EE router is identical inside to the SH2, though the firmware may be a little different,,,


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 4 of 7

Re: Joined BT and question about EE router

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I too was inflicted with the ancient smart hub 2 which unbelievably is wifi 5 in 2025.

I simply went on a auction site and bought the EE wifi 6 hub..literally plug and play and vastly superior signal. The EE wifi 7 is now also available there as well

 

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Message 5 of 7

Re: Joined BT and question about EE router

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  • I was considering this but didn’t know if an EE router would work with my BT broadband (FTTC 70MBPS) so if I were to purchase an EE smart hub online it would work?
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Message 6 of 7

Re: Joined BT and question about EE router

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It will work perfectly ..I had the BT router on ADSL and when full fibre was available I wasn't offered a new router.  With my prehistoric BT router on my 500mbps package I couldn't get above 150mbps over wifi. With the EE wifi 6 it constantly reaches the maximum 500mbps over wifi.

Like I mentioned BT EE and plusnet are identical with the broadband so it literally is plug and play. 

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Message 7 of 7

Re: Joined BT and question about EE router

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Cool! Thanks I’ve found a brand new ee smart hub plus on eBay for relatively cheap so I’ll order that.