ORDI Request

[CaptJolly]

Hi,

Plusnet have asked me to get an ORDI request submitted to get address details corrected on my line.

This area was subject to a "Rural re-addressing programme" some years back and almost all house numbers changed on the entire road. Updating the billing address has not updated the circuit records which remain with the original house number.

This would be better fixed before service is transferred from BT to Plusnet.

How do I go about submitting an ORDI request?

[-Richie-]

Ring 0800 800 150, speak with the 'Help' team or 'Connections' team, they have access to Openreach to raise the ORDI request.

[Keith_Beddoe]

@CaptJolly 

Please can you confirm that you are a current phone and broadband customer?

[imjolly]

@Keith_Beddoe 

OP says transferring from BT to plusnet hence needs ORDI to fix address

[CaptJolly]

Yes, I am current BT landline and broadband customer.

[Keith_Beddoe]

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@CaptJolly wrote:

Yes, I am current BT landline and broadband customer.

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Then do as @-Richie-  has said.

[CaptJolly]

I did call before posting, but ended up on Openreach voicemail.

Ill give it another go asking for the connections team as you suggest.

[NeilO]

Hi @CaptJolly Welcome to the community and thanks for posting, the moderation team can help with ORDI requests and I've sent you a private message if you'd like to send over your details.

You'll find the message by clicking on the envelope in the top right of the community.

Thanks

Neil