Ongoing Broadband Fault

[IrememberBuzby]

Hi, I am new here but have been a BT customer for many, many years.

Our Broadband service is unstable and steadily becoming much worse. Our speed drops to an unusable level but does not cut out completely (Hub stays blue). If we turn our Hub off and on it resets for a while and then the same thing happens again at all and any time of day. I have had engineers out who have changed the socket, hub, ethernet lead, looked at the pole connection, cabinet etc (several times). BT are now just offering me the option to end my contract for free and nothing else. Complaints are just quietly closed without resolution, each engineer states that they are unaware of the ongoing issue and the 'BT Guides' just want to test the WI Fi which isn't going to work correctly without a good Broadband connection. I am stuck in a loop and need my service to be fixed. Is anyone else experiencing a similar thing please? BT are under contract and should be helping me and giving me the service that I am paying for.

[imjolly]

from your post it appears openreach have tried everything to solve your problem but still cannot find what is causing connection problems so only solution seems to be stay as you are or move to another provider with no penalties.

is it possible something in your home is causing the interference causing the connection problem?

can you enter your phone number and this will show what connections are available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL