Pole Installed, terrible communication, no compensation, how to contact anyone?

[Hendroids]

I'm really looking for help and I'm at the end of my tether with it.

We changed to sky from virgin about two months ago and the long and short of it is the pole in a neighbours garden was defective and they wouldn't let them replace it. It has now been replaced and put in my garden after waiting for over a month and then them turning up out the blue.

I have no way of contacting anyone about this wayleave. BT called me before and confirmed im entitled to it and took my email. No communication since then. Spoke to the engineer doing the install on the phone who said he would log it on our file and let the handler know. no communication. I'm really scunnered with it. It seems these big companies have just entirely ditched customer service in the pursuit of cost cutting.

[imjolly]

this is a customer help customer forum for BT Retail customers  there is no link from here to openreach who are responsible for the pole.  you need to contact openreach

https://www.openreach.com/help-and-support/damage-health-and-safety

https://www.openreach.co.uk/orpg/home/submitFeedbackLoggedInUser.do

[rbz5416]

This has nothing to do with BT & it wouldn't have been BT that called you.

https://www.openreach.com/help-and-support/obtaining-wayleaves#accordion-f3ab05ab49-item-ed6e6aff9e

[iniltous]

A pole in your garden to provide your own service doesn’t attract a wayleave payment , that would be ridiculous,  imagine the negotiation, ( you )  ‘I want service’ , ( Openreach ) ‘OK , we need to put up a pole’ ….. ( you ) ‘OK but I want £10,000 payment for the wayleave’  ….,  Openreach ‘ No chance , goodbye ‘  a payment free wayleave should be sought though should a dispute arise in the future, obviously getting a wayleave payment when the pole is exclusively for your own service ( and isn’t put up for any other reason ) 

[36ULW]

If I remember rightly if the Pole is there purely to provide you with service and no one else then you wouldn’t be entitled to a Wayleave Payment, which to be honest is pennies.