Premium cost to reply to BT SMS

[jeb0007]

Not sure where to ask this question but had a landline fault which has now been fixed and was sent a text to say .. Reply with   1    if it is now OK or   2   in it is not working.   When I try to reply it cannot send the reply from my mobile. Get a message to say ...Can't send. It seems I have to pay a PREMIUM CHARGE to reply and pay for this text..  

Is this really correct.   Thanks

[rbz5416 · Accepted solution]

This has ben raised a few times & never really resolved. I believe that to reply isn't actually chargeable but your network recognises that the short text format often is. That's because it's often used to charge a entry fee for a competition. It seems to need two actions to allow a reply to be sent.

• Your phone needs to be configured to allow the sending of premium texts
• Your mobile account needs a maximum overspend above £0.

It would be helpful if the Mods could get a final clarification on this.

[jeb0007]

Thanks for the reply. Much appreciated.  Does seem a bit strange ,,  As you say,  maybe the Mods could ask the question or clarify the situation.

Needless to say I did not change my SMS setting to Premium...   🙂

Thanks again

Regards