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Message 1 of 12

Problem with using my Apple iMac - can anyone help?

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Hello 😀

Can you tell me why this service is turned off on my personal BT router?

Thanks if you can!

David

Image 25-07-2023 at 12.52.jpeg

11 REPLIES 11
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Message 2 of 12

Re: Problem with using my Apple iMac - can anyone help?

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I doubt it has anything to do with BT.

Presumably you have an up to date iCloud+ account ?

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Message 3 of 12

Re: Problem with using my Apple iMac - can anyone help?

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Yes - everything is as up-to-date as one can get! 😎
It's named my BT router so it MUST have something to do with BT!!!
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Message 4 of 12

Re: Problem with using my Apple iMac - can anyone help?

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Apple Private Relay is an iCloud service similar to a VPN. See here https://support.apple.com/en-gb/HT212614

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Message 5 of 12

Re: Problem with using my Apple iMac - can anyone help?

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Private relay is part of iCloud Plus (iCloud+) which is a subscription service, do you have an iCloud Plus subscription? if not then it won't work

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Message 6 of 12

Re: Problem with using my Apple iMac - can anyone help?

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@BoaterDave I've just re-created that problem and, at least for me, it's because "Limit ip address tracking" is turned off. Check your WiFi settings.

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Message 7 of 12

Re: Problem with using my Apple iMac - can anyone help?

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Hi Dodi 😀

Thank you so very much for your help with this.

There's always a reason for everything - and you 'hit the nail on the head'!

Would I be right in thinking that you yourself have an Apple computer?

Please let me know. If you really are an "expert" I may have another question for you! 😉

David

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Message 8 of 12

Re: Problem with using my Apple iMac - can anyone help?

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Many thanks for your response - especially the link!|

David
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Message 9 of 12

Re: Problem with using my Apple iMac - can anyone help?

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"Would I be right in thinking that you yourself have an Apple computer?"

Yes.

"Please let me know. If you really are an "expert"

No.

 

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Message 10 of 12

Re: Problem with using my Apple iMac - can anyone help?

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Yes, I do have an iCloud subscription in place.
As you'll no doubt note, that wasn't what was causing the 'error'.
Thanks for responding. 🙂
David