Switching to FTTP

[ScarletP]

Devious question for the regulars…Does the one touch switching system work within the same ISP?  For example, if I wanted to switch from one package to another within BT would the online one touch system work?

[iniltous]

No , that’s not the purpose of OTS , changing your ‘package’ isn’t switching so the system of messaging between providers , which is basically what OTS is , isn’t necessary regrading is entirely ‘in house’ , although potentially if switching to FTTP from FTTC they ‘may’ possibly message Openreach via OTS as that needs Openreach involvement , but I doubt it .

[ScarletP]

@iniltous  Thanks for that.

That's a shame as I hate dealing with these people over the phone.  Might be easier to switch to another provider when I switch to FTTP then.  I wonder if anyone has stopped to to think that making it so awkward to change a package within a provider maybe costing them customers altogether?

[garybs29]

What are you talking about? Switching from one service to another with the same provider is even easier, just an upgrade with no credit check etc

[ScarletP]

Have you ever tried talking to these wazzocks on the phone and trying to get them to sell you a considerably cheaper package without Halo?  I had teeth removed that have been less painful.

[imjolly]

@ScarletP 

use the retentions team and moving from FTTC to FTTP is easy just make sure you know what BT offers are currently and what other ISPs offer  08007831401

[ScarletP]

Thanks for that but I've no desire to sit in a queue for ages.  Fact is, the current system makes it easier to change provider.

[imjolly]

the choice is your but when I phoned retentions recently to renew/negotiate a new deal I was not in a queue for ages but your choice