Want to say thank you to a BT colleague or guide? Certainly do. Thank you Errol

[Rach_H]

Hi @Carolynmoyns,

Welcome to the Community!

It's amazing to hear about what a great job Errol is doing, so thanks for taking the time to let us know. I've passed your feedback on, so Errol can get the recognition he deserves 🙂

Rach

[Raverbaby]

Wouid like to thank a chap called Sean/Shaun, not sure where he was based but he was in the technical department. 

After weeks of various web chats and calls getting nowhere trying to access my account, Sean thought the problem lay out with the ongoing issues and said he wouid try and sort it, giving me a reference number to chase it up in future.

A few hours later I was able to access my account so he's been true to his word and went the extra mile. 

[Chris__S]

Hi @Raverbaby 

Thanks for sharing your experience with our guide Sean.

I'll make sure I track down Sean so that we can pass on your kind words.

I really appreciate your feedback.

Chris S

[Mr-Muddy-Paws]

I want to say thank you to a BT guide. I really do. Honest. I will. When it is sorted. Meanwhile, I'll wait.

[lealeajonez]

Just spoke to. Hamza,  payment support. Birmingham Snowhill. 

What a wonderful human!  The absolute most professional, warm, polite gentleman. 

Please make him a manager!  He's got so much that everyone can learn from.  What a lovely genuine guy!

He Guided me through helping my elderly mum reset her billing and get her broadband back on. 

Knowledge,  patience, and just 10 star customer service.  All at 8am in the morning 🙂

Ive literally had to come on here and sign up haha just to try and tell someone in BT hes a diamond,  and needs recognition, and a promotion asap.

---

[Peter_W]

Welcome to the Community, @lealeajonez ]

Thanks so much for taking the time to share this lovely feedback about Hamza, too!

I'm keen to make sure we get this passed on for you, so I'm going to pop you over a private message so we can grab some more details.

Speak soon,

Peter

[DAP003]

May I thank Danny, who I spoke to about a problem with Digital Voice on Monday 6th July at 9.15.

He took ownership of the problem, kept me updated with the progress and finally got it resolved.

I am very grateful for his professionalism and feel that he really took a pride in doing a good job.

THANK YOU

[Alex_H]

Hi @DAP003,
 

Welcome to the BT Community
 

Thanks for coming to share your feedback for Danny, I have sent you a private message to take some details and help get it passed on to the right place.

Alex

[79]

After our full fibre broadband was installed we were left with no internet for nearly two days.  After several calls, being given the usual turn it off and on again, and being fobbed off with a variety of reasons for the problem and no follow up action, we finally spoke to someone that was able to help. Simon Johnson discovered the problem was that our hub had not been set up to receive the fibre input as it should have been as part of the installation. He could not have been more helpful, patient and polite in a long phone call talking us through the set up process using our laptop. Thanks to him we are back on line and we wish to register our appreciation of his time and effort.

[Rach_H]

Hi @79,

Thanks for coming to the Community!

It's great to hear about your experience speaking with Simon. I've passed this on now, and I'm sure he'll be thrilled to receive your feedback. - Rach