Why is BT failing to comply with the Electronic Commerce Regulations??

[MBD53]

Why is BT failing to comply with the Electronic Commerce Regulations?? Specifically failing to provide an email address (rather than a form) on a transactional site?

[Jane2018]

Good point. They are probably hoping some kind of EU case law allows them to provide forms to send queries instead but that is not the same in my view.

[BhfpkiiL1]

Er we're not subject to EU law

[Crimliar]

Yup, it lapsed with new guidance being published on 5th January 2021.

[garybs29]

Interesting that someone joins here just to have a pop at BT, is there a question we can try & help you with @MBD53 ?

[Edinburgh-wg]

@garybs29 well, interesting that indeed (!) It's a forum, mate - you don't have to have questions or problems to post on here.

[MBD53]

It was a question, it even continued 3 question marks lol. How about posting a response rather than another question lol.

Btw, had BT complied, I would have emailed them the query. 

But I have received a sensible response worth investigation....from a different contributor!

[MBD53]

• Funny, an "acknowledged expert" (see thread) tells me to ask a question. Is their a hierarchy I haven't recognised? (oops another question) Sorry, MATE, I talk to real people if I  want a random chat!

Atb

[MBD53]

Good point well made. Thank you.

However the "sunset law" was never enacted and the fate of prior EU mandated regulation was decided item by item. I do not believe the relevant part of the regulation was affected - however parts were (as they made no sense post Brexit, eg country of origin rules) The ECR is actually the UK ECR, as members were required to enact their own legislation to meet EU requirements. I believe the subsequent PECR strengthens rather than weakens the provision.

atb

[MBD53]

Thank you Crimliar for a valuable response. The main point of posting was to elicit disagreement to my point of view so that I can refine (or indeed, completely change) it.

However I am unable to immediately find the 2021 guidance to which you refer - could you perhaps add some more info. I rather lazily checked Legislation.gov and found no near corresponding dated references, but that doesn't mean you are not right.

Any help at all gratefully received

atb