@chrisjpwrote:
"What use is it when I come to sign in I'm told they will email me a code, when I've no access to the account??"
Yes it is pretty silly of BT to make access to your email dependent on sending a code to your email. What IT genius thought that one up?
OK, you can set up another email address to which the code can be sent, but not everyone has more than one email address.
Codes can be sent to mobile phones as texts or to landline phones where they are read out.
Why doesn't BT offer these as options?
When setting up their MyBT the user should have seen and completed in the "Personal details" section under the "Contact Section which is used for the 2FA or other recovery problems :-
"This is the email address and mobile number we will use to send recovery details to if something goes wrong. The email address used must be different to your BT ID username".
In most instances if a mobile number is included the PIN number will be sent to that and when logging on using a web browser the log on page offers both the mobile or the email address as a choice and the PIN number is sent to that.
The easiest way to avoid the 2FA is to use an email client such as Thunderbird of an email app both of which do not require a 2FA PIN to access the email account.
