Account access

[dlr65]

I downgraded my BT email to the free one. This means I can no longer have it downloaded to my computer mail and can only access it by signing in on my BT account. What use is it when I come to sign in I'm told they will email me a code ,when I've no access to the account?? There doesn't seem to be any online help FAQ available to help me. Can anyone advise please?

[licquorice · Accepted solution]

Obviously the code needs to be sent to an alternative email address or texted to a mobile which you should have configured in MyBT

[dlr65]

I can't bypass it to configure the info in the account!

[licquorice]

Call customer services

0330 1234 150

[dlr65]

Thanks, was just trying to avoid having to call them if there was a simple solution!

[chrisjp]

"What use is it when I come to sign in I'm told they will email me a code, when I've no access to the account??"

Yes it is pretty silly of BT to make access to your email dependent on sending a code to your email. What IT genius thought that one up?
OK, you can set up another email address to which the code can be sent, but not everyone has more than one email address.
Codes can be sent to mobile phones as texts or to landline phones where they are read out.
Why doesn't BT offer these as options?

[dlr65]

So how do I access my account to even add a new email?? :D. 

I even tried to see if I could still access through the BT App on my phone but still the same issue!!

[dlr65]

hah.....not sure what I've done but I've managed to access my emails!! It was the user account I couldn't get in so I've managed to by-pass that!! Whoohooo.....thanks all for your input!!