Account locked via webmail

[alistair94]

Anyone else having issues today, this morning and again this afternoon unable to log in, get a red box with message Your account is temporarily locked - please retry in 20 minutes. Seems to take considerably longer before I can access via webmail

[GraemeA]

Same.

BT in denial.

[Katie_B]

Hello @alistair94. 

Thanks for coming here and flagging this with us. 

Could you confirm if you eventually get access?

Speak soon, 

Katie

[alistair94]

Tried again this evening and same result

[docwhite]

Me too for several hours, oddly enough I can log in via my iphone and with outlook but not with MS Edge or chrome

[emmabeeston24]

I've been having problems since this morning. Account is temporarily locked for 20 mins, but you can override this by choosing new password straight away and resetting. The problem is once you log out and log in again, it goes over the same process. Even if I log into a different device, it won't let me access without resetting password. I hope this doesn't go on for too long, it's very frustrating.

[alistair94 · Accepted solution]

All appears to be back to normal today

[docwhite]

Yes, normal service has resumed thankfully