Blank email messages not sending

[John_]

I have tried to send a blank email message to myself via BT webmail and this message popped up:  

"Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-1-1) ID (6A08C1FD01B1705C)"

There was no content in the message. It was blank. Only the subject line had text "Test from web email"

I've notice over the last few days when using a client (Outlook 2016 in my case)  message show as sent on the application but not on webmail.  This has caused me some grief, in thinking folk had received emails but they ahd disappeared. 

Help and advice welcome.    BT email regularly lets me down!! 

[Michael_D]

Hi @John_ 

Thanks for coming to the community.

If you are seeing that error, it will be that it is being picked up by our spam filters, perhaps with it being a blank email other than the title, and the title being in that way.

If you try to send yourself an email with more in the title and content in the body of the message does it send?

With regards to your Outlook 2016 client, if you send emails in webmail do they send?

Michael

[John_]

For over 5-years using Outlook 2016 as a client outgoing emails regularly fail to send and Outlook generates a dialogue box prompting for a password, with the correct password already entered.  I go through the whole rigmarole of checking port numbers and protocols and they are all fine.   Most recently - whilst trying to confirm insurance for  an an event for an community amateur sports club I am a volunteer, a variation on the same theme was that the emails show in Outlook's sent folder but cannot be found on BT's server.   I tried sending messages via BT webmail and got the message as shown in my original post.   I then tried sending email message with no content save for subject line "test etc", same problem.  I then tried sending with no content and nothing in the subject line, same problem. I then asked my wife to forwarded he latest BT bill  from her BT web email to my BT email address,  same problem.  BT will do what they always do - and blame their customers.

[Peter_W]

Thanks for the extra details here, @John_ 

Just to be sure, is it only emails with no content that are encountering this issue, or are you noticing it with ones that have a full body of text, too?

I'm curious to know if forwarded emails are affected as well - e.g. if you opt to forward an existing chain, but add nothing new yourself. 

Peter

[John_]

I only started looking at the webmail performance when frustrated with the persistent failure of the  the client I was using to stay connected to BT outgoing mail server. This has happened for years.  I went into webmail and ran a few tests - which included sending email messages to myself. Ones with text in the subject line and no content. Ones with nothing in the subject line and no content. They all failed to send with the error message as in my original post. I asked my wife to forward the last BT bill to me via BT webmail with nothing added. That failed with same error message.    

[gg30340]

Presumably you have Outlook set up as an IMAP account. Have you considered that Outlook could be the problem?

You could as a test to help diagnose the problem, stop Outlook from accessing your BTMail account.

Then download and install another email client such as Thunderbird and use that for a while to see if the problem is still there. If it is it rules out Outlook.

If you use another email client it should be set up as an IMAP account and if you need them the BT server settings are in the following link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

[Peter_W]

Thanks @John_, I've flagged this with our team, and if I need any further details I'll be sure to let you know.

Please don't share it on this public thread, but is the affected email address the same as the one linked to your Forum account?

In the meantime it's definitely giving a different client a test like @gg30340 recommended here, and also testing to see if messages that aren't blank have the same issue, too.

Peter

[John_]

I have had to subscribed to  back up email service (Ionos) as BT mail is so unreliable. That is linked to Outlook and has never faulted in 5 years. BT faults every couple of weeks, so frequently you expected it to fail.  I have spent hours researching on both Microsoft, BT and other forums (I have posted previously on this issue) to see if there is a root cause without success.   Obviously it is easy for BT to point at Microsoft's products and say they are at fault.  Even when its patently a BT internal issue and the "it's Microsoft" is not available as a ready excuse, no explanation is given to customers.      

[gg30340]

It is not BT that is blaming Outlook. It is me trying to diagnose the problem. If you don't want to do that, that is up to you so I'll now bow out of your thread.

[John_]

See my post of ‎27-02-2024 22h26.

I have been told by BT today they think they have solved the problem and the outgoing server for my sent emails should be working normally tomorrow. No explanation offered and no comfort that the same issue won't happen again.  System maintained in USA, apparently.