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SharonG1
Contributor

on ‎26-08-2025 12h07

417 Views
Message 21 of 23

Re: Cannot log in to email

Thank you for the suggestion. I tried this this morning but it has made no difference - I still had to delete all browsing history, cookies, etc. before being able to log in.

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SharonG1
Contributor

on ‎26-08-2025 12h27

408 Views
Message 22 of 23

Re: Cannot log in to email

The other very annoying aspect of this issue is that BT has the habit of logging me out of email (when I am, for example, working on a document or spreadsheet), which then means that I can only log back in after going through the clearing browsing history, etc. process.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎26-08-2025 16h20

397 Views
Message 23 of 23

Re: Cannot log in to email

After you have cleared your browser's history and cookies, the next time when you log onto your BT account you should be offered the cookies again. Do not accept them, reject all and if you are on any other BT site that offers cookies reject them as well and see if that helps.

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