Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SharonG1
Contributor

on ‎26-08-2025 12h07

415 Views
Message 21 of 23

Re: Cannot log in to email

Thank you for the suggestion. I tried this this morning but it has made no difference - I still had to delete all browsing history, cookies, etc. before being able to log in.

0 Ratings
Reply
SharonG1
Contributor

on ‎26-08-2025 12h27

406 Views
Message 22 of 23

Re: Cannot log in to email

The other very annoying aspect of this issue is that BT has the habit of logging me out of email (when I am, for example, working on a document or spreadsheet), which then means that I can only log back in after going through the clearing browsing history, etc. process.

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage

on ‎26-08-2025 16h20

395 Views
Message 23 of 23

Re: Cannot log in to email

After you have cleared your browser's history and cookies, the next time when you log onto your BT account you should be offered the cookies again. Do not accept them, reject all and if you are on any other BT site that offers cookies reject them as well and see if that helps.

Reply