Cannot login

[paul_round]

I have been trying to get into my email account on the web, however everytime I try to log in it says:                               Your account is temporarily locked. Please retry in 20 minutes.

So then I try to reset my password and get th efollowing:

Secure your account

Sorry, something went wrong.

Please try again

Any suggestions?

[Katie_B]

Hello @paul_round. 

Thanks for coming here. 

How long have you been seeing this error message for?

Katie

[paul_round]

A few days now.

[Katie_B]

Thanks for getting back to me @paul_round. 

Have you tried logging in via a different device?

Katie 

[paul_round]

Yes, several. 

[Leanne_T]

Morning @paul_round 

Thanks for coming back to us. 

If you could get in touch with our technical support team, they will get the account looked into and help you get this sorted 🙂

Please see our Fix email page for ways to get in touch.

Let me know how you get on. 

Leanne.

[paul_round]

So after doing a live chat and being reassured everything would work after 2-3 days, we are now a week on and it still doesn't work.

Not impressed!!

[gg30340]

If this is happening while using your home's broadband connection try turning your BT Hub off for half an hour. 

When you turn it back on you may have been connected to a different email server which will allow you to log on.

You should also try clearing your browsers history and cookies.

[paul_round]

It happens everywhere, so on my phone, at work as well as at home

[zulu17]

HI @paul_round 

Can I ask whether it is an email address or a username  that you use to log in to webmail , if it is a username can you perhaps try logging in with your email address instead .