Constantly getting Email Locked on Webmail

[myke99]

Every time I try to login with my username and password onto webmail I get my account is locked for 20 minutes. I have tried another email account I have with BT and it lets me in with no issues. I have tried incognito and it still fails after 20 minutes but only on my main account. POP3 and IMAP still work however. 

What's going on?

[Linzi_H · Accepted solution]

Hi @myke99 

Welcome to the Community.

If you're still facing issues, please try the steps on our help page Repeat login failures to BT Email. If you're still no further forward after this, then reach out to our team, and they'll be able to review everything with you.

Linzi