Deleted emails reappear in inbox

[DISRUPTED]

Yesterday I read some 'news' emails, having read each I deleted them, individually, as I went along. They were visibly gone from the inbox; I logged off. Today they are back in the inbox, showing as unread.

Is this magic?

[Leanne_T]

Hi there @DISRUPTED 

Thanks for coming back to the community. 

Are you using the same device and browser or app that you deleted the emails from? 

What device are you using to access the email account? 

Thanks 🙂

Leanne.

[DISRUPTED]

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@Leanne_Twrote:

Hi there @DISRUPTED 

Are you using the same device and browser or app that you deleted the emails from? 

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Yes.

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What device are you using to access the email account?

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Desktop PC, W7 32, Firefox.
 

[Leanne_T]

Thanks for coming back to me @DISRUPTED 

I would suggest getting in touch with our technical support guides. The team can get your email account looked into and see why the deleted emails are showing again in your inbox. 

Let me know how you get on. 

Leanne.

[DISRUPTED]

I would have hoped that BT would picked up the issue report from here. It's just one of many peculiarities with BT webmail.

[Leanne_T]

Hi there @DISRUPTED 

Thanks for coming back to me. 

I've sent you a private message for some extra details. 

Speak to you soon. 

Leanne.