Email, compose address not working

[oldles]

Go to compose,  start to type into 'To'  box, list of matches come up. select a contact. ... nah , does not enter address , just gives  red text and x .. You would think BT coud test the web mail system a bit better . ( used to work fine ) 

[Kimberlin]

Forgive me, this isn’t meant to come across as facetious so please don’t take offence, but are you having a general moan? or do you want BT to do something about it? 🤷‍♂️

[SHANKIN]

I have exactly the same problem. Only started happening this morning.

I have tried logging out and restarting the btemail program but it still does not work.

BT....can you address this issue please?

[Kimberlin]

@SHANKIN 

I suspect you’ll have to call BT for any general email related issues.

0330 123 4150

[Peter_W]

Thanks for taking the time to flag this, @oldles and @SHANKIN.

We're looking into this now, but just to be sure is it Webmail that's affected here, the BT Mail app, or both?

Also which browsers are you using, and have you tried a different one?

Peter

[Debo100]

I have had the exact same problem starting yesterday on webmail its fine on my iphone I am not going to change my browser and this appears to be a BT problem PLEASE help I use my webmail for work 

[Debo100]

I use Firefox and have done for years My problem started January 16 and is same today

[Peter_W]

Thanks for confirming that @Debo100.

I'm not suggesting that you need to change browser permanently, but can you please test it on a different device or browser to see if the same issue occurs?

As part of identifying the issue it's always best for us to understand the different setups that users have so we can spot any patterns.

Peter

[Debo100]

Hi Yes it works fine in my iPhone 

this happened suddenly 16 and again today17 th January so it is on my pc where the problem lies 

[Peter_W]

Cheers @Debo100, on your iPhone was this via Safari, a different web browser, or the dedicated BT Mail app?

Peter