Emails Arrive As Font Size 1638

[HappyDaze]

Have sent some test emails to my "tame" contact and have not been able to reproduce the problem. Maybe clearing cache and the BT cookies solved it. I spoke with another contact this morning who had also received a massive font reply from  me last week and he said that it appeared as normal on his phone but unreadable on his desktop PC. I've sent mails to him this morning with no reported problems.

[orbis37]

Hi gg30340
This transmission problem with BT email has been driving me totally nuts for the last few weeks. Glad that I've found this thread and not just me. I have tweaked the settings as you suggest and will revert if still an issue. Thanks for the help here. Yet another reason to ditch BT mail as far as I am concerned - don't their technical staff monitor forums like this? Do they even care? It is only when one starts using something like Mail.com that works like a swiss watch that you come to realise how bad BT email has become. Trouble is, I've used BT email for decades and it is so entrenched with all of my contacts. Switching them across one by one, but this is such a hassle and nuisance to everyone to have to do that. BT email should be ashamed of themselves if you ask me - clearly, there is a major problem here and nothing gets done.

[gg30340]

@orbis37 

As most of the issues relating to BTMail are when using the webmail interface, the best answer to resolve most if not all of the problems with BTMail is not to use the webmail version instead you should use an email client such as Thunderbird or an email app such as Bluemail and preferably not the BTMail app which in my opinion is pretty poor.

As regards if the BT  "Technical" staff monitor the forum, the answer is no of if they do they never interact with the posters.

A few years back, the Moderators at the time managed to get a BTMail Team member involved on the forum but after a couple of weeks he stopped posting on the forum and from what I can recall he was about as much use as a chocolate tea pot in any event so he was not missed when he failed to show. 

[orbis37]

Hi all

This issue is still affecting my email use quite badly and I am sure that I can't be the only one. 

Does anyone have any idea if the BT email team have indicated that they are aware of it, working on it, doing anything at all?

[1pipster]

Hi @orbis37 , 

For me, the issue disappeared quite a while ago, probably about 3 weeks after the initial posts. So I assumed something had been done.

Sorry to hear you're still having trouble. 

[orbis37]

Hi 1pipster

Thanks for the response. 

That's very interesting and just about the first positive note that I have read on this thread. 

Did you tweak anything, change any settings, change your browser etc. or did it just clear up by itself?

May I also ask - are you using windows and chrome?  

[1pipster]

Hi @orbis37 ,

Yes, I do use Windows and Chrome. I just cleared the cache and BT cookies and it seemed to clear up. 

Good luck.

[orbis37]

Hi gg30340
I just wanted to thank you for recommending Thunderbird. I became so fed up and annoyed with my normal BT mail changing the font size of my outgoing emails. Things had gotten to the point where I had to resend a lot emails. So I took the plunge and installed Mozilla Thunderbird. It takes a bit of tweaking to get it to behave in exactly the way I wish [not hard - there is plenty of good detailed step by step advice on the Mozilla website] but it has been TRANSFORMATIONAL. I only wish I had heed your advice and installed it before. Thank you for the recommendation.

[adam101]

@Leanne_T FYI this fault has reoccurred today. Did your technical team get to the bottom of what is causing it? I will try and clear my cache/cookies first to see if this fixes it and if not, use private browsing or Thunderbird for now.

[Leanne_T]

Hi @adam101 

Thanks for coming back to me. 

Is this still happening after deleting cookies and cache? 

If so, what date and time did you last receive an email with this font size? 

Leanne.