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Message Size Exceeds Maximum Limit Error - But It's Only Text

I have just been trying to reply to an email, when this error message comes up:

"The message size exceeds the maximum limit, please reduce your message size"

BT Email Error V2.PNG

This is just a text reply with no attachments, so why is it exceeding the maximum limit?

Fortunately I was able to send a reply by composing a new email from scratch as a workaround, but this shouldn't be happening, especially when I need to reply to urgent work emails. Has anyone else experienced this?

 

PS: Someone else was available to cover the shift in the email

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