WEB MAIL : Since April Fools Day 01/April/2026

[COMPANY-PENSIONER]

Hi there.

I've 3-devices, two browsers Firefox & Edge. I use 2FA/2SA and anything offered as extra security.

Since the 1st of the Month, all 3-devices have lost their 'TRUSTED' status and I'm using the presented security 'PASSCODE' to access my webmail.

Any fixes would be appreciated. 

[gg30340]

There would appear to be a few posts regarding this happening.

I have asked the moderators to investigate why this is happening. ie have BT changed something with the two factor verification.

I will inform you of the result once it is known.

[gg30340]

I have been informed that there have been changes to the BT 2 Factor sign in which may require previously trusted devices to use the PIN.

There is no way for the user to mark the device as trusted however it should become known as a trusted device by the system after a couple of weeks of use but may need authenticated each time until then.

[COMPANY-PENSIONER]

FWIW.

The 'MANDATORY PASSCODE' issue would appear to have resolved itself.
Login to Webmail, now comes with no 2FA/2FS VERIFICATION.

. . .  unless a formal post, as to the state of TRUSTED/2FA/2FS VERIFICATION, is forthcoming ?

LIBERTAD DE EXPRESIÓN PARA TODOS

[COMPANY-PENSIONER · Accepted solution]

BT WEBMAIL 2FA/2FS, is back on my 3-device and the 'PASS CODE' reinstated.

BE SAFE OUT THERE !

[COMPANY-PENSIONER]

FWIW

MYBT, new Login Screen.
1st attempt. PASSCODE, sent to associated eMail of MYBT, failed on my device screen.
2nd attempt. PASSCODE, texted to mobile, entered OK on my device and through to MYBT.

Check Now ?
Smart Hub 2

[COMPANY-PENSIONER]

FWIW.

MYBT, new Login Screen.
1st attempt. PASSCODE, sent to associated eMail of MYBT, accepted passcode; but failed to populate my device screen.
2nd attempt. PASSCODE, texted to mobile, entered OK on my device and through to MYBT, OK.

Check Now 

[COMPANY-PENSIONER]

MYBT, new Login Screen.
1st attempt. PASSCODE, sent to associated eMail of MYBT, passcode accepted; but failed to populate my device screen.
2nd attempt. PASSCODE, texted to mobile, entered OK on my device and through to MYBT, OK.
" Check Now ? "

[chriso57]

Tried - stil unable to validate

🙄