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Message 1 of 3

Webmail Search fails after 11 seconds timeout

I use webmail on multiple computers, including my work laptop - it is not possible to install or use mail client apps such as Thunderbird. I am very reliant on the search function, sometimes using it to find messages I sent 5-10 years ago.

Until recently it worked fairly well, it took a long time to return results but the results were there.

Since Apr/May 2026 the search function stopped working completely. It does not even give results for messages received on the same day. After exactly 11 seconds the search fails and returns an error:

This search request took longer than expected and timed out.

Please fix the search function.

SiGod_0-1778859888278.png

 

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Message 2 of 3

Re: Webmail Search fails after 11 seconds timeout

Hi @SiGod,

Welcome to the Community!

I've raised this with out team for you now, and I'll let you know what they come back with. 

Rach

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Message 3 of 3

Re: Webmail Search fails after 11 seconds timeout

Is there an answer yet to this problem of searching and getting an error message ("took too long and timed out") 

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