Hi, having a bit of a mare.
we had my wifes email hacked yesterday and they were using it to open accounts in all sorts of places.
with the help of BT we managed to delete the email account and set up a new one that is linked to our BTID.
the old BTID was deleted when we deleted the e mail account. They said that was the best way to do it.
we now realise that we had several important saved emails,(holiday bookings etc) and need to gain access to the old email so we can retrieve the info. I am told they will be accessible for 60 days.
so the problem is the help desk told me to generate a new BTID and link it to the now unassigned deleted email address, which we have done, but they keep sending a verification link to that address which we cannot access. The helpdesk didnt know how to advise me and said it needed to be raised to a level 2. havnt heard back from them since.
Anyone on here know how to get access to our old email account please ?
