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Message 1 of 4

All 4+ Not in HD!

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I subscribe to All4+ £4.99 a month, this provides all on demand in HD and free of adverts. If I stream All4+ via:

Firestick

Apple TV

LG TV

SAMSUNG TV

The service provided is ad free and crisp HD, extremely so on Apple. But via my BT Pro I'm only getting a SD stream AD free.

I have tried several different streams the latest being tonight's programme on Putin but only SD via BT but HD through other platforms.

Why is this? Can someone from the tech team please help.  I'd prefer to use BT to keep all my viewing through one platform whenever possible.

Thanks.

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Message 2 of 4

Re: All 4+ Not in HD!

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I believe a ALL 4+ subscription  provides  an ad free viewing experience . 

You don't need an All 4 + subscription to watch All 4 in HD .

All 4 provides HD content on some platforms and  SD content on others. That is determined by Channel  4.  So the absence so far of  HD content on All 4 player on YouView platforms which BT TV boxes use is clearly a strategy they have so far opted to apply. 

 

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Message 3 of 4

Re: All 4+ Not in HD!

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Thanks for your quick reply, they do advertise 4+ as AD free and HD. It seems strange that 4+ is HD on the platforms I've listed but not BT!

I was hoping BT would be my one stop answer but it's Apple TV that's coming up with the goods, if only there was a decent EPG pulling everything together 🤨

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Message 4 of 4

Re: All 4+ Not in HD!

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The All4 app is native to Youview and not BT TV. There are many variations of Youview boxes so Channel 4 have to cater for the lowest spec'd boxes to avoid compatibility issues. Some of the earlier variants of Youview boxes may not be capable of running All4 in HD so they have to make it non HD across the board to avoid breaches of OFCOM license rules. 

Freeview+ wouldn't be affected as that's a relatively new platform and the app provided to Apple TV, Roku, Sky etc is subject to a different and independent carriage agreement and is separate to Channel 4's general OFCOM license I'd imagine.