Cannot swap TV package

[Andyrees1983]

For the last week or so I have been unable to swap my TV Package. It tells me to call but when I speak to the values team they encounter the same problem. I am even unable to change any add-ons that I have as part of my package as they also have errors. 

I basically want to cancel BT Sport as I no longer require this and am being charged for a package that I don't need or want.

I also recently regarded by Broadband package but without a landline, this error seems to have coincided with this change. 

[DavidM]

Hi @Andyrees1983 and welcome to our community.

Thanks for posting. I'm sorry you're having problems cancelling the sports. I can help. I've dropped you a private message so check your inbox and send me over the details.

Cheers

David