Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MichaelBill
Beginner

on ‎17-02-2022 19h08

10,650 Views
Message 1 of 2

BT youview box has only one blue light and will not upload

Hello, 

my youview box has one blue light and will stay on loading page and not go further and switch to a purple screen and keep doing back and forth and yes I have tried to restart the box by switching off at the mains and wait before switching it back on again. Seems I have a faulty equipment and in need of a replacement? 
thank you. 

0 Ratings
Reply
1 REPLY 1
NigelB72
Guru

on ‎17-02-2022 20h23

10,636 Views
Message 2 of 2

Re: BT youview box has only one blue light and will not upload

It sounds like the hard drive has failed. Call BT and report a fault. If you have an active BT TV subscription they will replace the box 

Reply