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ledgie
Aspiring Expert
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Message 1 of 5

BTTV Pro Box stock issue?

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I've been waiting on a replacement of a faulty BTTV Pro box since 13th August.  I've chased it a couple of times and both times I was told there is a stock issue.  Is anyone else awaiting delivery of a BTTV Pro box?  I'm surprised that a newly released product would go out of stock so quickly.

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jam2000
Recognised Expert
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Message 2 of 5

Re: BTTV Pro Box stock issue?

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It could be due to Covid and the global chip shortage perhaps why they are having stock issues.

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ledgie
Aspiring Expert
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Message 3 of 5

Re: BTTV Pro Box stock issue?

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Yes, perhaps.  I ordered the original box they day they were made available so surprised that I can't get a faulty unit replaced days after my original order.  I wouldn't expect them so launch without enough stock.

Frustrating that I can't make changes to my BTTV package while this replacement box order remains open.

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ledgie
Aspiring Expert
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Message 4 of 5

Re: BTTV Pro Box stock issue?

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I called up today and finally got to the bottom of it.  There are no replacement boxes in stock (which must have a different stock number) but there are 22,000 new boxes in stock.  The adviser cancelled my order for a replacement box and I should have a new box by the end of the week.

@scharter - I know you mentioned in another thread you were facing the same issue so might be worth calling them.


 

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scharter
Contributor
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Message 5 of 5

Re: BTTV Pro Box stock issue?

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@ledgie Hi - thanks for the heads up. I'm due a call back sometime soon, so I will menton it then.