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Message 1 of 19

Do we have a proper fix for the Pro audio sync problems?

The Pro box still seems to have drifted out of lip-sync every time I turn it back on. 

 

This can sometimes be fixed by changing the resolution to 1080p and then back again. 

Can anyone at BT confirm that a permanent fix this issue is being worked on please? 

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Message 2 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

Nice active forum! OK do any of you have a fix that has worked for you? 

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Message 3 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

Hi @Matomo  your posts on the forum do not go directly to BT staff so most responses will be community members based upon their own knowledge and experience.A new thread will not have members already following as would be the case with an existing thread.

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Message 4 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

@Matomo Sadly the BT Pro Box is not so Pro as it would like to be, as you mention the audio sync problem is still an issue, the app support is very poor. I now only use my box for recordings.

A great shame.

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Message 5 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

I’ve had to whack the audio delay up way more than I imagined. Think I’ve got it on about 160ms now. 

Seems to have done the trick, but I’m really surprised this hasn’t been fixed by now. Other than this I do think it’s a great box, I’m really impressed to be honest. 

As for there not being any staff on this forum, well there definitely are! 

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Message 6 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

@Matomo how are you connected up with the box?

For me it's all hdmi. 

Probox -> Sony av amp - > Sony bravia tv

Before my amp upgrade, I had the box connected this way... 

Probox - > Sony bravia TV - > Sony av amp old (connected to TV via optical cable)

My old method had lipsync issues, yet new method doesn't. Some who have soundbars and av amps connected via arc/eARC also had no issues either. 

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Message 7 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

All HDMI to a new Sony XH9505. Then to my Sonos via HDMI ARC. 

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Message 8 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

Does the sonos have a hdmi input? 

If it does, see if you can try it that way. 

BT - > sonos - > tv

See if the issue goes away. If it does then possible it could be something else. 

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Message 9 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

It does have HDMI input yes, that’s how I’m getting the audio to it at the moment, I’m fully HDMI. 

Worth mentioning that I didn’t have lip-sync problems with Sky, and I don’t have lip-sync problems with any other types of BT TV box. I’ve got them all and have tried. 

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Message 10 of 19

Re: Do we have a proper fix for the Pro audio sync problems?

Thanks for testing that. Certainly one for bt to look at. 

Hope it gets sorted soon for you. 

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