HD add on gone

[jam2000]

I've lost the HD add on for my account? It's no longer showing up as an add on

[stereohaven]

Is that just in "MyBT" or have you actually lost access to HD content on TV or both?

[zulu17]

Hi @jam2000 

A second thread 

https://community.bt.com/t5/TV-Content-including-BT-Sport/No-BT-Sport-HD-4K/m-p/2258574#M26296

Implies that your issue with HD content arose after changing  your TV package.