Remote not working after factory reset of BT TV Box

[butlerc1]

I undertook a factory reset of my BT TV Box and now I am stuck on the 'Start Set Up' page.  The box won't respond to my remote control so I can't press on start set up.

I have inserted new batteries and tried pairing the remote again by pressing the Home and 9 buttons together until the purple light flashed 3 times.  I have also tried the Home and 7 buttons together as this was suggested somewhere else.

Does anyone have any other suggestions?

[rbz5416]

If by any chance you have an old model remote or universal remote kicking around, the Pro Box also responds to the old Humax IR code set.

Otherwise pulling the plug for a while seems to resolve a few oddities.

[Kistna]

How did you sort this out in the end? I'm having the same issue now.

[Steve_M · Accepted solution]

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-contr...