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MLNL
Beginner
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Message 1 of 3

YouView box

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We have had our bt tv box since at least 2017 (as that is the longest recorded item we have still held on it!). Today we have spoken to BT to cancel our TV package at the end of the year. We were told we needed to return the box once the cancellation is effective or we would be charged. Reading here, we do not have to do this given the time we have had our box, however I have no idea what we can do to stop them charging us? 

Can anyone here from BT confirm to us that we will not need to send it back and how that can be logged onto our account? We want to use it for freeview ongoing still if possible, and still have BT broadband in place ongoing. 

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TimCurtis
Guru
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Message 2 of 3

Re: YouView box

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@MLNL 

As you had the box before 13 December 2019 when the T&Cs changed the box is yours to keep. Often users are also told that it'll stop working.

Any subscription recordings you have will not be watchable though.

This link confirms the situation.

JohnC2
Moderator
Moderator
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Message 3 of 3

Re: YouView box

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Hi @MLNL, welcome to the forum and the information supplied by @TimCurtis  is correct and you won't be charged for a box from 2017.

cheers

John

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