Search the Community
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
72 results
Sorted by:
18-06-2021
14h00
1 Kudo
Digital Voice is our new home phone service that makes keeping in touch with loved ones even better. As our homes become more connected, we're combining our technologies onto one smart network to g...
05-05-2022
17h14
I was promised a Battery Back up unit in February after our transfer to Digital Voice (unsought but compulsory on recontracting) went badly and we were without service for 13 days. I was p...
16-08-2024
16h22
Hope this is the correct forum.If not please move it and let me know where to find it. BT are activating Digital Voice on my line on Monday.I would like to buy a back-up battery incase&n...
05-12-2024
11h13
We have had full fibre and digital voice for about 18 months with caller display working exactly as it should. Then we had a major power cut (transformer in the field opposite blew) and after h...
19-02-2022
12h00
1 Kudo
I have managed to delay my switch over to Digital Voice until I can be provided with a battery backup. This is because my wife is vulnerable and in the event of a non medial emergency I need t...
19-11-2024
10h36
...I had to sign up for digital voice when I moved over a few years ago thinking the copper cable would still be working for a while. But they immediately stopped service on the copper cable, and l...
12-12-2023
14h41
Hi there I am looking to switch my father to BT fibre but when I get to the phone part it is wanting to charge him £85.00 for the battery backup power. I thought these were suppose to be free for t...
21-01-2022
17h44
I am in contact with my MP about the Digital Voice change over and advice from BT to ring 999 in the event of me needing non medical help. This solution was offered by BT Customer Services in t...
08-02-2022
20h21
...acilitate backup of the FVA in the ONT for the PSTN telephone service over the fibre system. Hence the telephone socket 1 on the ONT was utilised. BT (Openreach) are now moving me over to Digital Voice. T...
21-11-2023
15h04
We provide a Battery Backup Unit (BBU) to our vulnerable customers with Digital Voice, so their Hub can still receive power when there’s a power cut. This is so you can still make e...
18-12-2024
18h14
...andle emergency calls during a power cut but normal phone calls would not work unless a battery backup was fitted. I think I have been given wrong information and that emergency calls will NOT w...
